Following an audit carried out by INCM, which also included the Assay Offices’ premises, the company was assigned the brand COVID SAFE.
The attribution of this brand is a service provided by the certification entity APCER and aims to reaffirm the trust and safety of employees, customers and other interested parties. This recognition is a reflection of the various efforts and initiatives undertaken by the INCM and which have reflected very clearly in the Assay Office, with the aim of ensuring the continuity of its activity, without neglecting the commitment to the safety and health of all those who collaborate with us, both internally and externally.
The initiatives implemented will continue to be rigorously ensured and will be reviewed continuously to provide an adequate and timely response to the evolution of the pandemic.
With the collaboration of all, we will certainly overcome this period.
Christmas has arrived at the Assay Office!
The Assay Office is committed to permanently hear and take into account the Sector’s signals. That is why, as of today, it will mobilise its team to extend the hours of service till 20 PM daily until Christmas.
In October, there was a clear increase in the number of articles entered into the Assay Office services, which I’m glad to announce. This trend will be sharply felt in the coming weeks until Christmas and will, of course, have greater impact on the Gondomar Delegation, which already accounts for an increase in the number of customers served and an expected increase in the average waiting time:
In order to anticipate this tendency and satisfy its Customers’ needs, starting today and during the next 6 weeks, the Gondomar Delegation will have an extended service schedule by another 3 hours, while Lisbon keeps its current timetable:
In this way, the optimisation of the levels of service and efficiency of the Assay Office will be ensured. Similarly, the Assay Office hopes to contribute to a greater spacing in the service throughout the day, trying to avoid clusters within the facilities, since these constitute additional risks to the spread of Covid-19.
We call for the best collaboration of all, if possible by collecting works between 18:00 and 20:00. In addition, we request the permanence inside the Assay Office to be avoided, by waiting for service to be completed preferably in vehicles or outside.
In the partnership logic that guides the relationship between the Assay Office and the Sector, we emphasise the importance of maintaining an open and direct communication channel with customers, so that we may continue to know their real needs. At this moment, and because so justified, this kind of communication will be increasingly frequent, given the challenging situation we are going through.
THE MARK THAT MAKES A DIFFERENCE
At the uncertain stage we are going through, and as we witness the increasing number of daily cases of Covid-19 infections, the Assay Office has developed a Contingency Plan whose main goal is to ensure the functioning of its service while, at the same time, safeguarding the health and well-being of its employees, customers and partners.
Aware of its important role in the Jewelry and Goldsmithery sector, the Assay Office Management promptly released to its clients and representative associations a message of trust and guaranteed the continuity of its services in the contingency period, starting with the reorganisation of work schedules and teams, thus allowing their operation as a mirror and providing for a new extended service timetable available to the public (for the moment only in Porto and Gondomar).
Although we cannot guarantee that this period will be overcome without any constraints, please be sure that everything will be done in order to ensure that the drawbacks are minimised as far as possible. Thank you for your cooperation and understanding in the months to come.
In times of uncertainty, the message of the Assay Office is one of strength, but also of tranquility and trust.
